SettleMint Service Level Commitment

SettleMint delivers enterprise-grade reliability, support, and performance to ensure your blockchain solutions operate smoothly and securely. Our Service Level Commitments are designed to match the needs of mission-critical workloads across industries.

Platform Uptime

We commit to delivering 99.9%+ availability across our managed environments, with infrastructure built for resilience, redundancy, and rapid recovery.

• High-availability cloud deployments
• Disaster recovery and failover procedures
• Regular security patching and proactive maintenance

Support Tiers

SettleMint offers multiple support tiers to match your operational needs:

P1 = Critical priority | P2 = High priority Detailed SLA and penalty conditions are available upon request.

Incident Prioritization

Incidents are classified by severity to ensure appropriate response and resolution times.

• P1 - Critical: Complete service disruption or production outage.
• P2 - High: Major degradation impacting business operations.
• P3 - Medium: Non-critical issues or partial functionality loss.
• P4 - Low: Minor bugs, requests, or informational questions.

Maintenance and Updates

• Minor updates (patches, bug fixes) are deployed frequently and safely.
• Major updates are planned and communicated in advance.
• Scheduled maintenance is limited to four hours per month, with 10 business days’ notice.

Backup & Monitoring

• Daily backups of non-volatile data with 30-day retention
• Proactive monitoring across all tiers
• Advanced monitoring and reporting available on request

Enterprise Assurance

Our full SLA document, including detailed KPIs, penalty clauses, and escalation procedures, is available as part of enterprise contracts.