Support
Access comprehensive technical support, enterprise assistance, and expert guidance for blockchain development challenges on the SettleMint platform.
How do I get support for SettleMint?
Get expert help when you need it most. Our comprehensive support system ensures your blockchain development projects stay on track with professional assistance from our technical experts.
Enterprise-grade support with guaranteed response times and dedicated technical expertise for mission-critical blockchain applications.
What support options are available?
Technical Support
Get help with platform issues, smart contract debugging, and deployment challenges
Enterprise Support
Dedicated account management and priority assistance for enterprise clients
Documentation
Comprehensive guides, tutorials, and API references for self-service support
Community
Connect with other developers and share knowledge in our community forums
How do I contact support?
General Technical Support
Email: [email protected]
Response Time: Within 24 hours for standard inquiries
Best for:
- Technical troubleshooting
- Platform usage questions
- Integration support
- Documentation clarifications
Describe your issue clearly - Include error messages, steps to reproduce, and expected behavior
Provide context - Share your project details, platform version, and relevant code snippets
Include environment details - Operating system, browser version, and deployment environment
Enterprise Client Support
Dedicated Account Manager - Direct access to your assigned Account Manager
Customer Success Manager - Strategic guidance and implementation support
Priority Support - Faster response times and escalation procedures
Enterprise clients have access to dedicated Slack channels, scheduled calls, and priority escalation procedures as part of their service agreement.
Emergency Support (Enterprise Only)
Critical Issues: Production outages, security incidents, and system-wide failures
Response Time: Immediate acknowledgment, resolution within SLA agreements
Escalation Path: Direct access to senior technical staff and platform architects
Emergency support is reserved for production-critical issues that impact business operations. Non-critical issues should use standard support channels.
What information should I include in support requests?
To expedite resolution of your technical issues, please include:
Essential Information
- Issue description - Clear explanation of the problem
- Steps to reproduce - Detailed sequence of actions leading to the issue
- Expected vs actual behavior - What you expected to happen vs what actually occurred
- Error messages - Complete error logs or console output
- Environment details - Platform version, browser, operating system
Additional Context (When Relevant)
- Project configuration - Smart contract code, deployment settings
- Network information - Which blockchain network you're using
- Recent changes - Any recent updates or modifications to your project
- Screenshots or recordings - Visual evidence of the issue when helpful
Pro tip: The more detailed information you provide upfront, the faster our support team can diagnose and resolve your issue. Consider using tools like browser developer console logs and network inspection tools.
How do I get faster support response?
For quicker resolution of your support requests:
- Use clear, descriptive subject lines in your emails
- Categorize your issue (technical bug, feature request, documentation question)
- Check our documentation first - Many common questions are already answered
- Search community forums for similar issues and solutions
- Provide complete information in your initial request to avoid back-and-forth
Can I escalate urgent issues?
Yes, for urgent issues that impact production systems:
- Enterprise clients can contact their Account Manager directly
- Mark emails as "URGENT" in the subject line for critical production issues
- Follow up within 4 hours if you haven't received an acknowledgment
- Use phone support if available through your service agreement
Our support team is committed to helping you succeed with SettleMint. Whether you're troubleshooting a technical issue or need strategic guidance on blockchain implementation, we're here to provide the expertise you need.
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SLAs
Comprehensive overview of SettleMint's reliability guarantees, support tiers, response times, and enterprise-grade service level agreements for blockchain applications.